Hiring a professional organizer is about investing in a result.
In the end it will save you time, save you money, and decrease your stress and anxiety.
Invest in your sanity....Invest in yourself!

Q: Where do I start?  I'm so overwhelmed!

A: You've done the right thing coming to this website and getting some questions answered. The next thing to do is contact us.  We will discuss your needs and set up a complimentary 1-hour in-home consultation, during which all your questions will be answered.

Q: How do I know what size package I'll need to purchase?

A: There are several determining factors.  How big of a project is it? -- a small closet, a single work area, a whole room, a garage, multiple rooms, or your entire house?  How good are you at making decisions?  Is there a sentimental heaviness to the project (death of a family member) and will you need time to grieve and talk about what we're working on?  We can go into further detail during the complimentary in-home consultation but we can take as much time as you'd like or "power through it" if you're short on time.

Q: What if I order too much time and there are hours left over after the project is done.  Can I get a refund?  Can I give those hours to a friend?

A: Session hours are non-refundable and non-transferrable.  However, we often find that there is something else that can be worked on in your house or office.  Or perhaps you'd like us to come back in the future and perform some maintenance organizing.  Or maybe we can help you with your holiday decorations -- putting them up or taking them down and organizing them for storage.  Session hours do not expire for a full year after the start date.

Q: Why do you ask for the full package price up front?

A: It has been found that when a service is paid for it helps one to commit to the project and not put it off again.  Once payment is received, your sessions are booked on our calendar and no one else can reserve that time.  If you do need to reschedule (life happens) there is no charge for cancellation.  We simply ask that you give us 48 hours notice so we can reschedule someone else who may be waiting.  You will not lose your session hours if you have to cancel, unless cancelling/rescheduling becomes excessive.

Q: Are organizing supplies included in the package price?  If not, do I have to buy a lot of new supplies?

A: Supplies (bins, baskets, etc.) are not included in the package price but our rule of thumb is to first "use what you have".  You may have the perfect size container in another room that we can re-purpose.  If we do agree that we need supplies, I will shop for those supplies OUTSIDE of our working hours together.  Whatever supplies you decide NOT to use, I will return.

Q: Do you post pictures of my mess on social media?

A: No. Before and After pictures can be fascinating but we completely understand if you don't want them posted anywhere.  We take pride in being completely confidential.  We will take pictures during our initial consultation but this is strictly for our use so we can put together ideas for your session(s).  However, if you are happy with the "after" result we may ask if we can take a picture and use it, but never without your written permission.

Q: Are you going to make me get rid of all my stuff?  I'm not a minimalist.

A:  We are not trying to make anyone into a minimalist (unless they want to).  Organizing is about discovering what's important to you and finding ways to make a new system work.  We will never throw anything away or donate anything without your permission.  But often clients find that once they start purging, the feeling of freedom that follows makes them want to continue to purge.